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Re: [EP-tech] Session timeout too fast

Hi Ellis,

EPrints uses a session cookie for keeping users logged in.  This should only expire either if the user clicks logout or closes their browser.  However, I expect your user's issue may be that there IP address changed between when they loaded the page and when they submitted.  This is a historic feature of EPrints that deemed a change of IP addresses suspicious so required a session to keep the same IP address.  This feature can be disabled by creating a configuration file in your archive (e.g. <EPRINTS_PATH>/archives/<ARCHIVE_ID>/cfg/cfg.d/z_ignore_login_ip.pl) and adding the line:

$c->{ignore_login_ip} = 1;

After adding this line check the configuration is OK and reload your webserver.  E.g.

<EPRINTS_PATH>/bin/epadmin test
apachectl graceful

The first line needs to be run as the eprints user the second as the root user or with sudo.  Depending on your Linux OS, you may need to use apache2ctl rather than apachectl.

Regards

David Newman


On 02/08/2023 12:10 am, Eliseo Gatchalian via Eprints-tech wrote:
CAUTION: This e-mail originated outside the University of Southampton.

Hi all,

 

Hope all are good and well.

 

We’ve recently installed EPrints 3.4.4 on a new server and have web imported all our data (except for the ones that are restricted) and all are seems to be working except that it times out too quickly.

 

When a user is trying to fill out the item details, which is around 5-10mins, when the user hits “Next”, it then goes back to the login page without saving the data.

 

Do you know if there is a session timeout settings in EPrints that can be changed? Or any clue where we can extend the session times would be much appreciated.

 

Many thanks all!

 

 

Best regards,

Ellis

 

 

Ellis Gatchalian

Systems Librarian

 

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