I hope we're all well and handling the weirdness in suitable ways.

I've got a problem with an item being uploaded to EPrints from Elements via RT1.

It fails. It's specifically related to the Elements record, not the file, user, server etc.

I THINK it's an encoding problem with an EN DASH (https://www.fileformat.info/info/unicode/char/2013/index.htm). I'll attach the error log details at the bottom of this email.

In elements the record has this message:

I think it's this "–" on the first line between"Share Link" and "a personalized". Has anybody experienced something similar and am I likely on the right track? I know I SHOULD raise a ticket with Symplectic, but a more timely solution might involve me trying to fix it on the EPrints side.

Thanks,

James

Apache Log Error (specifically the bits in bold):

[Tue Aug 04 14:47:05.676639 2020] [perl:error] [pid 1624] [client 138.253.242.19:52591] Can't escape \\x{2013}, try uri_escape_utf8() instead at /opt/eprints3/perl_lib/URI/Escape.pm line 178.\n\tURI::Escape::_fail_hi('\xe2\x80\x93') called at /opt/eprints3/perl_lib/URI/Escape.pm line 171\n\tURI::Escape::uri_escape('To help you and the other authors access and share this work,...') called at (eval 176) line 81\n\tEPrints::Config::uolrepo::__ANON__('changed', 'HASH(0x7f78200a4da0)', 'repository', 'Symplectic::Wrappers::EPrintsSession=HASH(0x7f78184983d0)', 'dataobj', 'EPrints::DataObj::EPrint=HASH(0x7f781ef5cf60)', 'dataset', 'EPrints::DataSet=HASH(0x7f7818810388)') called at /opt/eprints3/perl_lib/EPrints/DataSet.pm line 1517\n\tEPrints::DataSet::run_trigger('EPrints::DataSet=HASH(0x7f7818810388)', 105, 'dataobj', 'EPrints::DataObj::EPrint=HASH(0x7f781ef5cf60)', 'changed', 'HASH(0x7f78200a4da0)') called at /opt/eprints3/perl_lib/EPrints/DataObj.pm line 669\n\tEPrints::DataObj::commit('EPrints::DataObj::EPrint=HASH(0x7f781ef5cf60)', undef) called at /opt/eprints3/perl_lib/EPrints/DataObj/EPrint.pm line 1011\n\tEPrints::DataObj::EPrint::commit('EPrints::DataObj::EPrint=HASH(0x7f781ef5cf60)') called at /opt/eprints3/perl_lib/Symplectic/RepoProcess/MetadataManager.pm line 355\n\tSymplectic::RepoProcess::MetadataManager::add_preferred_bibliographic('Symplectic::RepoProcess::MetadataManager=HASH(0x7f7819599098)', 'eprint', 'EPrints::DataObj::EPrint=HASH(0x7f781ef5cf60)', 'raw_record', 'XML::LibXML::Document=SCALAR(0x7f781f9e8428)', 'types', 'ARRAY(0x7f7816b18f28)', 'limit_to', 'ARRAY(0x7f78197d7540)', ...) called at /opt/eprints3/perl_lib/Symplectic/RepoProcess/MetadataManager.pm line 240\n\tSymplectic::RepoProcess::MetadataManager::add_bibliographic('Symplectic::RepoProcess::MetadataManager=HASH(0x7f7819599098)', 'eprint', 'EPrints::DataObj::EPrint=HASH(0x7f781ef5cf60)', 'publication', 'Symplectic::PubsModel::Publication=HASH(0x7f781eed8c58)') called at /opt/eprints3/perl_lib/Symplectic/RepoProcess/IngestWorkflow.pm line 203\n\tSymplectic::RepoProcess::IngestWorkflow::update_metadata('Symplectic::RepoProcess::IngestWorkflow=HASH(0x7f78190f0d70)', 'eprint', 'EPrints::DataObj::EPrint=HASH(0x7f781ef5cf60)', 'publication', 'Symplectic::PubsModel::Publication=HASH(0x7f781eed8c58)', 'auth_details', 'Symplectic::PubsModel::AuthDetails=HASH(0x7f782001cb68)', 'record', 'Symplectic::RepoModel::PublicationsRecord=HASH(0x7f78203b7e00)', ...) called at /opt/eprints3/perl_lib/Symplectic/RepoProcess/PublicationManager.pm line 65\n\tSymplectic::RepoProcess::PublicationManager::get_deposit_representation('Symplectic::RepoProcess::PublicationManager=HASH(0x7f781ef580c0)', 'publication', 'Symplectic::PubsModel::Publication=HASH(0x7f781eed8c58)', 'auth_details', 'Symplectic::PubsModel::AuthDetails=HASH(0x7f782001cb68)') called at /opt/eprints3/perl_lib/Symplectic/Process/FileDepositProcessor.pm line 148\n\tSymplectic::Process::FileDepositProcessor::handle('Symplectic::Process::FileDepositProcessor=HASH(0x7f781f8d8da8)', 'pid', 399719, 'auth_details', 'Symplectic::PubsModel::AuthDetails=HASH(0x7f782001cb68)', 'deposit_props', 'Symplectic::PubsModel::DepositProperties=HASH(0x7f781f9d31b0)', 'atom', 'CGI::File::Temp=GLOB(0x7f781ee18a08)', ...) called at /opt/eprints3/perl_lib/Symplectic/Handlers/RepositoryHandler.pm line 235\n\tSymplectic::Handlers::RepositoryHandler::post_handler('session', 'Symplectic::Wrappers::EPrintsSession=HASH(0x7f78184983d0)', 'request', 'Apache2::RequestRec=SCALAR(0x7f7820161f00)', 'auth_details', 'Symplectic::PubsModel::AuthDetails=HASH(0x7f782001cb68)') called at /opt/eprints3/perl_lib/Symplectic/Handlers/RepositoryHandler.pm line 109\n\tSymplectic::Handlers::RepositoryHandler::handler_multi('Apache2::RequestRec=SCALAR(0x7f7820161f00)', undef) called at /opt/eprints3/perl_lib/Symplectic/Apache/Rewrite.pm line 98\n\tSymplectic::Apache::Rewrite::__ANON__('Apache2::RequestRec=SCALAR(0x7f7820161f00)') called at -e line 0\n\teval {...} called at -e line 0\n