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Re: [EP-tech] Word Documents won't download

Hi James,

I see the same behaviour on your repository for the Word document on the URL you provided.  Similarly it works fine on FireFox but has problems on Chrome when you click on the link and don't try to download it another tab.  Oddly, if I try a second time I get a popup asking me if I want to allow downloads of multiple files.  I have tested on a different repository and I see the same issue with both .doc and .docx files.  I suspect there may be issues with all application/... mime type files.  My best guess is this is a new security feature from Chrome.  It may be something that requires tweaking Apache's configuration or possibly even something within EPrints.

I have also tested on Edge and Opera (all browsers running on Windows 10) and I do not have any issues either.  The Chrome version I am running is 87.0.4280.88, this looks to have been released at the beginning of December.   I do not know when my browser upgraded but there are currently no knew updates available for Chrome according to my browser's "About Google Chrome" page.  I will continue to investigate and get back to the list if I find out anything more.

Regards

David Newman

On 04/01/2021 15:54, James Kerwin via Eprints-tech wrote:
CAUTION: This e-mail originated outside the University of Southampton.
Hi All,

Happy new year etc. Hope everyone is well.

I have a problem that has appeared today and it was fine before 18/12/2020 (as in it worked as expected).

Word documents are not downloading on the repository when using Chrome. If I right the download link and open it in a new tab it works and the file is downloaded. PDFs are behaving fine. If I use FireFox and click the download link the file will download, but it does prompt me whether I want to save or open (this is fine, I don't use FF much so I won't click the "don't ask again" option).

In Elements on both Chrome and FF the file will not download. PDFs are downloading through Elements fine.

Is there a likely cause for this? Some sort of update to some obscure working of the internet?

Example record:


Any help will be gratefully received. I'm totally confused by it and don't know where to start.

Thanks,
James

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