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Re: [EP-tech] Is EPrints 3.4 and beyond open source software?

You need to distinguish between the software platform that is EPrints, and the Software-as-a-Service that EPrints Services provides.
EPrints Services provides hosted solutions for repositories, and they provide that service using the EPrints software application. That service may have custom extensions to the core code [which may, or may not, be made available to the wider community], and is made hosted via some number of infrastructure platforms.
EPrints Services also provides some support to the wider community [free of charge].
EPrints Services is, obviously, a business - and thus has to ensure that its activities are sustainable with regard to its incomes [and that balance is not just fiscal]
"managed availability" could refer to either the infrastructure platform, or the personnel.
But the software platform, the collection of Perl code that is EPrints - that's on GitHub: https://github.com/eprints 

--
Ian Stuart.
Bibliographics and Multimedia Service Delivery team,
EDINA,
The University of Edinburgh.

http://edina.ac.uk/

The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.