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Message: #03459

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[EP-tech] Login required to retrieve requested documents

Hi all,

Strange behaviour that I can’t quantify; if someone requests a document and that request is approved, on clicking the “Download Document” link in the resulting email, the person is being asked to log in. Obviously these requests come from outside of the university and the requesters do not have logins. This system used to work fine and I’m not sure how to set about debugging what’s going on – has anyone else encountered this?

Andrew

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