Hey,

Do you have a URL I can look at?

It seems like there are some issues with your data (the "countries' does not exist" error indicates some issues with Geo::IP). Do you get any related errors/warnings when you run "bin/epadmin test"?

If that were possible, I'd re-generate all the stats:

bin/stats/process_stats <id> --uninstall

then

bin/stats/process_stats <id> --setup --verbose

As you know, this may take some time (depending on the size of your 'access' dataset).

Kind regards,
Seb

On 25/07/14 08:12, pgasinos pgs wrote:

Thank you for your reply Seb

I am using EPrints 3.3.12 in Ubuntu server 12.04LTS and the latest IRStats2 from Bazzar (1.0.1)

My apache log is:

Stats::Handler: requested processor 'countries' does not exist.
[Fri Jul 25 09:54:42 2014] [error] Can't call method "conf" on an undefined value at /usr/share/eprints3/lib/plugins/EPrints/Plugin/Stats/Data.pm line 200.\n

Do you suspect why authors stats have no entries? Subjects, University structure, Item type and EPrint ID are OK.

Thank you in advance

Kostas Pgasinos

2014-07-24 15:04 GMT+03:00 Sebastien Francois <sf2@ecs.soton.ac.uk>:

Hello,

Which versions of EPrints and IRStats2 are you using, and what's the error in the apache error logs?

Seb.

On 24/07/14 12:52, pgasinos pgs wrote:

In the Origin of downloads when I am trying to "Export as" any of the XML or CSV I get a " Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request."

Everything else (except Authors that also shows "No matches" no matter what) seems to work.

What might be the problem?  I believe I have installed correctly GeoIP and Date::Calc modules

Kostas Pgasinos