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[EP-tech] Starting EPrints Indexer service on Windows Server 2008 R2 Service Pack1

Dear Sirs,

We had installed a fresh copy of EPrints along with Apache, MySQL, PERL on Windows Server 2008 R2 Service Pack1 as written in the installation documentation for Windows. 
Eprints Indexer Service in Server Manager is put to start Automatic, but the status is stopped. 
But when We tried to execute indexer service (perl C:\eprints\bin\indexer start) an error occured:
C:\eprints\bin>perl indexer start


------------------------------------------------------------------
---------------- EPrints System Error ----------------------------
------------------------------------------------------------------

Starting EPrints Indexer service: The service did not respond to the start or
control request in a timely fashion
------------------------------------------------------------------
EPrints System Error inducing stack dump
 at C:/eprints/bin/../perl_lib/EPrints.pm line 145
        EPrints::abort('EPrints') called at
C:/eprints/bin/../perl_lib/EPrints/Index/Daemon/MSWin32.pm line 25
EPrints::Index::Daemon::MSWin32::win32_error('EPrints::Index::Daemon::MS 
Win32=HASH(0x484528c)', 'Starting EPrints Indexer service') called at
C:/eprints/bin/../perl_lib/EPrints/Index/Daemon/MSWin32.pm line 110
     
EPrints::Index::Daemon::MSWin32::start_daemon('EPrints::Index::Daemon::
MSWin32=HASH(0x484528c)') called at indexer line 357
main::start() called at indexer line 252

C:\eprints\bin>perl indexer status

Indexer is not running


Can you help us to solve this issue?
Thanks in advance.

Best regards,
Igor Stojanovic

Igor Stojanovic, Ph.D
Assistant Professor 
Lab for Digital Resources and Open Access 
Faculty of Computer Science 
"Goce Delcev" University - Stip 

mob: +389 76 427 237; +389 78 427 868 
e-mail: igor.stojanovik@ugd.edu.mk 
e-mail: stojanovic.igor@gmail.com